Data Requests

SveaSMS is operated by Global Trade Rhino LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. This page explains how we handle questions and requests concerning customer data, and what you as a customer can expect from us.

1. Customer data is confidential

A customer's account, messages, calls, logs and history are treated as confidential information. We do not sell, share or disclose such data to other companies or outside parties. Internally, access is limited to authorised personnel on a least-privilege basis.

2. Subprocessors

The only parties that may come into contact with data are the subprocessors required to deliver the service, such as cloud hosting, payment processing and email. They are bound by confidentiality and data processing agreements and may process data only on our instructions.

3. How requests are handled

Requests concerning customer data are not answered on the merits by support or sales. They are referred to our legal function, which assesses each matter individually under our confidentiality undertakings and applicable data protection law. We do not disclose data merely because someone wishes to see it.

4. Channel

All correspondence is in writing by email to sales@sveasms.se. Requests via chat, telephone, social media or other channels are not handled.

5. Your own data

If you are a customer and want access to, rectification of or erasure of your own data, this is handled under our privacy policy. We may need to verify your identity before processing such a request.