Legal
Complaints & Disputes
Updated: 2026-07-01
Not happy? Here's our process:
Step 1 — contact us
Send a description to support@sveasms.se. We reply within 3 business days and decide within 30 days.
Step 2 — escalation
If we can't reach a solution, you can turn to the Swedish National Board for Consumer Disputes (ARN) for consumer matters, or the Swedish Post and Telecom Authority (PTS) for telecom complaints.
Step 3 — legal review
Disputes are ultimately settled by Stockholm District Court under Swedish law.